At CodeGlow, we are committed to providing our customers with high-quality video games and a great shopping experience. We understand that sometimes purchases may not meet your expectations, so we’ve outlined a clear and fair refund policy to ensure your satisfaction.
No refunds are available for digital game purchases, as these are non-returnable once the product has been downloaded or activated.
If you experience technical issues or issues with the download, please contact our support team within 7 days of purchase. We will work with you to resolve the problem, which may include offering a replacement or helping you troubleshoot.
Physical game purchases are eligible for a full refund if returned within 14 days of the purchase date, provided the game is unopened and in its original, sealed packaging.
If the game has been opened but is defective (e.g., damaged disc, missing components), we will offer a full refund or exchange if reported within 7 days of purchase.
Physical games that are opened and used without defect are non-refundable.
Pre-order purchases are eligible for a full refund if canceled at least 3 days before the official release date.
Pre-orders canceled less than 3 days before the release date are non-refundable, as the game is already being prepared for release and delivery.
Bundles or special editions of games that include additional physical content (e.g., figurines, posters) are non-refundable unless the items are defective or damaged upon arrival.
If defective, please report the issue within 7 days of receipt, and we will offer a replacement or refund based on stock availability.
Gift cards purchased for use on video game products are non-refundable and cannot be exchanged for cash.
Lost or stolen gift cards will not be refunded.
If you experience issues with the functionality or performance of a game within 7 days of purchase, please contact our customer support team. We will assist with troubleshooting and may offer a replacement or alternative solution.
Refunds for technical issues will only be considered if we are unable to resolve the issue to your satisfaction.
In the case of emergencies or exceptional circumstances (e.g., medical issues, change in situation), we may consider refunds on a case-by-case basis. Documentation may be required.
We want you to be happy with your purchase. If you have any questions about our refund policy or need assistance, please contact us at [email protected] .
Thank you for choosing CodeGlow!